Effective Date: January 30, 2026
Last Updated: January 30, 2026
Return policy
Thank you for shopping with Nadovim at https://nadovim.com (the “Site”). We value your satisfaction and strive to ensure every purchase meets your expectations. Please read this Refund and Returns Policy carefully, as it governs all purchases made through our Site.
General Policy
All sales are final. We do not accept returns, exchanges, or refunds for any reason other than the specific exceptions outlined below. This includes change of mind, buyer's remorse, incorrect sizing (if applicable), or dissatisfaction with the product after use. By completing a purchase, you agree to these terms.
Exceptions: Damaged, Defective, or Incorrect Items
We stand behind the quality of our products. If you receive an item that is damaged, defective, or materially incorrect (e.g., wrong product shipped), we will address the issue as follows:
Reporting Window: You must report the issue within 7 days of delivery (as shown on the carrier's tracking information). Claims reported after this period may not be eligible for resolution.
How to Report: Contact our customer support team immediately at support@nadovim.com. Please include:
Your order number
Photos or videos clearly showing the damage/defect/issue
A brief description of the problem
Resolution Options: At our sole discretion, we may offer:
A replacement of the same item (subject to availability)
A full or partial refund
Return Shipping: If we approve a replacement or refund for a damaged/defective item, we will provide instructions (and potentially a prepaid shipping label where feasible). You are responsible for return shipping costs unless the issue was caused by our error (e.g., wrong item shipped).
Condition of Returned Item: Returned items must be in their original packaging (if possible) and include all components.
We reserve the right to deny claims if the issue appears to result from misuse, improper handling, or normal wear after receipt.
Non-Returnable / Non-Refundable Items
The following items are not eligible for return, exchange, or refund under any circumstances (except where required by law):
Opened or used supplements/products (due to health and safety regulations)
Personalized or custom items (if applicable)
Sale, clearance, or promotional items marked as final sale
Gift cards or digital products
Shipping and Delivery Issues
We are not responsible for lost, stolen, or delayed packages once they are marked as delivered by the carrier.
If your order arrives damaged due to shipping, follow the "Damaged/Defective" process above.
Risk of loss passes to you upon delivery (or attempted delivery) to the address provided.
Changes to This Policy
We may update this policy from time to time. The updated version will be posted here with a revised effective date. Continued use of our Site after changes constitutes acceptance.
Contact us
For any questions about this Refund and Returns Policy or to report an issue:
Email: support@nadovim.com
We appreciate your understanding of our policy and thank you for choosing Nadovim.
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